This is a case study of a convention center development project in the university town of Flagstaff, Arizona. The case answers the question: What can a project management team planning a complex public/private/public convention center project realistically expect in the first phase of the project? Hope is presented as city leaders' probable initial preparation using linear planning through the Project Management Process Model. Reality is presented as Phase I of the model unfolds and intended plans quickly diverge from expectations. The Hope/Reality Gap offers lessons-learned.
- Convention center development
- Emergent plan
- Intended plan
- Project management process model
- Project planning process groups
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management