Is the road to effective assessment of learning outcomes paved with good intentions? Understanding the roadblocks to improving hospitality education

Allen Z Reich, Galen R Collins, Agnes L. Defranco

Research output: Contribution to journalArticle

3 Scopus citations


Learning outcomes form the core of what hospitality programs and educators offer students and therefore should be the primary focus of a quality hospitality education. While all major university accrediting bodies require the assessment of learning outcomes and their use in improving educational quality, the transition for hospitality programs is taking too long and is not as transparent as it should be. This article reviews the most significant challenges to implementing an effective assessment of learning outcomes process and offers solutions that can help hospitality programs and faculty fulfill their responsibilities to students by offering them the best education possible.

Original languageEnglish (US)
Pages (from-to)21-32
Number of pages12
JournalJournal of Hospitality, Leisure, Sport and Tourism Education
StatePublished - Jun 1 2016



  • Accountability
  • Accreditation
  • Assessment of learning outcomes
  • Transparency

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management

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