Abstract
Users of information technology often encounter "progress indicators" during their interactions. These graphics (e.g., progress bars) appear on computing screens as users wait for a task to complete to inform them of the progress being made toward completing the task. This study employed theoretical models from psychological research on human waiting to develop specific hypotheses related to the design of progress indicators. Three experiments tested these hypotheses. Experiment 1 revealed that participants preferred a linear progress bar to a cycling progress bar. Experiment 2 revealed that participants preferred a video progress indicator to a cycling progress bar, and they judged process duration to be shorter with the video progress indicator. Experiment 3 revealed that the video progress indicator yielded the best user experience. Systems designers can use these results to develop more effective user interfaces.
| Original language | English (US) |
|---|---|
| Title of host publication | Research Paradigms and Contemporary Perspectives on Human-Technology Interaction |
| Publisher | IGI Global |
| Pages | 168-186 |
| Number of pages | 19 |
| ISBN (Electronic) | 9781522518693 |
| ISBN (Print) | 1522518681, 9781522518686 |
| DOIs | |
| State | Published - Jan 25 2017 |
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ASJC Scopus subject areas
- Computer Science(all)
Cite this
Information technology progress indicators : Research employing psychological frameworks. / Amer, T S; Johnson, Todd L.
Research Paradigms and Contemporary Perspectives on Human-Technology Interaction. IGI Global, 2017. p. 168-186.Research output: Chapter in Book/Report/Conference proceeding › Chapter
}
TY - CHAP
T1 - Information technology progress indicators
T2 - Research employing psychological frameworks
AU - Amer, T S
AU - Johnson, Todd L.
PY - 2017/1/25
Y1 - 2017/1/25
N2 - Users of information technology often encounter "progress indicators" during their interactions. These graphics (e.g., progress bars) appear on computing screens as users wait for a task to complete to inform them of the progress being made toward completing the task. This study employed theoretical models from psychological research on human waiting to develop specific hypotheses related to the design of progress indicators. Three experiments tested these hypotheses. Experiment 1 revealed that participants preferred a linear progress bar to a cycling progress bar. Experiment 2 revealed that participants preferred a video progress indicator to a cycling progress bar, and they judged process duration to be shorter with the video progress indicator. Experiment 3 revealed that the video progress indicator yielded the best user experience. Systems designers can use these results to develop more effective user interfaces.
AB - Users of information technology often encounter "progress indicators" during their interactions. These graphics (e.g., progress bars) appear on computing screens as users wait for a task to complete to inform them of the progress being made toward completing the task. This study employed theoretical models from psychological research on human waiting to develop specific hypotheses related to the design of progress indicators. Three experiments tested these hypotheses. Experiment 1 revealed that participants preferred a linear progress bar to a cycling progress bar. Experiment 2 revealed that participants preferred a video progress indicator to a cycling progress bar, and they judged process duration to be shorter with the video progress indicator. Experiment 3 revealed that the video progress indicator yielded the best user experience. Systems designers can use these results to develop more effective user interfaces.
UR - http://www.scopus.com/inward/record.url?scp=85027959580&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85027959580&partnerID=8YFLogxK
U2 - 10.4018/978-1-5225-1868-6.ch008
DO - 10.4018/978-1-5225-1868-6.ch008
M3 - Chapter
SN - 1522518681
SN - 9781522518686
SP - 168
EP - 186
BT - Research Paradigms and Contemporary Perspectives on Human-Technology Interaction
PB - IGI Global
ER -