Influence of usefulness and incentives on knowledge contribution and reuse

Govind Iyer, Sury Ravindran, Tamuchin McCreless

Research output: Contribution to conferencePaperpeer-review


In this study, we explore the effect of incentives, along with the effect of the usefulness of a knowledge management system on intent to contribute and intent to reuse knowledge, controlling for personal characteristics, specifically an individual's tolerance of ambiguity. We find that an incentive mechanism that rewards (1) the contributor for shared knowledge re-used by a knowledge user, and (2) the knowledge re-user for the act of re-use, is more effective than a simpler incentive scheme that merely rewards knowledge sharing in environments consisting of individuals with the ability to handle high ambiguity in work situations (when usefulness level is low). Lower ambiguity tolerant individuals react equally to both types of incentive schemes regardless of usefulness.

Original languageEnglish (US)
Number of pages6
StatePublished - Jan 1 2006
Externally publishedYes
Event16th Workshop on Information Technologies and Systems, WITS 2006 - Milwaukee, WI, United States
Duration: Dec 9 2006Dec 10 2006


Other16th Workshop on Information Technologies and Systems, WITS 2006
CountryUnited States
CityMilwaukee, WI

ASJC Scopus subject areas

  • Information Systems
  • Control and Systems Engineering

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