Incorporation of operational audits in hotel front office courses

Patrick J. Moreo, Kathryn S Savage

Research output: Contribution to journalArticle

1 Scopus citations

Abstract

One purpose of this research is to identify and document patterns in the current practice of operational audits of hotel front office operations. A second objective is to develop a sample section of a “generic” operational audit checklist which reflects both the most salient features of current practice and normative suggestions for future, broadly based use. Ways to incorporate the generic audit checklist into a typical front office management course as well as into current hotel operations are discussed in the final section of the paper.

Original languageEnglish (US)
Pages (from-to)243-253
Number of pages11
JournalJournal of Hospitality and Tourism Research
Volume14
Issue number2
DOIs
StatePublished - 1990
Externally publishedYes

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Keywords

  • Front office
  • management audit
  • operational audit

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management

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