Incorporation of operational audits in hotel front office courses

Patrick J. Moreo, Kathryn S Savage

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

One purpose of this research is to identify and document patterns in the current practice of operational audits of hotel front office operations. A second objective is to develop a sample section of a “generic” operational audit checklist which reflects both the most salient features of current practice and normative suggestions for future, broadly based use. Ways to incorporate the generic audit checklist into a typical front office management course as well as into current hotel operations are discussed in the final section of the paper.

Original languageEnglish (US)
Pages (from-to)243-253
Number of pages11
JournalJournal of Hospitality and Tourism Research
Volume14
Issue number2
DOIs
StatePublished - 1990
Externally publishedYes

Fingerprint

audit
management
Hotels
Audit
incorporation
Check list

Keywords

  • Front office
  • management audit
  • operational audit

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management

Cite this

Incorporation of operational audits in hotel front office courses. / Moreo, Patrick J.; Savage, Kathryn S.

In: Journal of Hospitality and Tourism Research, Vol. 14, No. 2, 1990, p. 243-253.

Research output: Contribution to journalArticle

@article{105b601bab444a1a97852927831cb10b,
title = "Incorporation of operational audits in hotel front office courses",
abstract = "One purpose of this research is to identify and document patterns in the current practice of operational audits of hotel front office operations. A second objective is to develop a sample section of a “generic” operational audit checklist which reflects both the most salient features of current practice and normative suggestions for future, broadly based use. Ways to incorporate the generic audit checklist into a typical front office management course as well as into current hotel operations are discussed in the final section of the paper.",
keywords = "Front office, management audit, operational audit",
author = "Moreo, {Patrick J.} and Savage, {Kathryn S}",
year = "1990",
doi = "10.1177/109634809001400227",
language = "English (US)",
volume = "14",
pages = "243--253",
journal = "Journal of Hospitality and Tourism Research",
issn = "1096-3480",
publisher = "SAGE Publications Inc.",
number = "2",

}

TY - JOUR

T1 - Incorporation of operational audits in hotel front office courses

AU - Moreo, Patrick J.

AU - Savage, Kathryn S

PY - 1990

Y1 - 1990

N2 - One purpose of this research is to identify and document patterns in the current practice of operational audits of hotel front office operations. A second objective is to develop a sample section of a “generic” operational audit checklist which reflects both the most salient features of current practice and normative suggestions for future, broadly based use. Ways to incorporate the generic audit checklist into a typical front office management course as well as into current hotel operations are discussed in the final section of the paper.

AB - One purpose of this research is to identify and document patterns in the current practice of operational audits of hotel front office operations. A second objective is to develop a sample section of a “generic” operational audit checklist which reflects both the most salient features of current practice and normative suggestions for future, broadly based use. Ways to incorporate the generic audit checklist into a typical front office management course as well as into current hotel operations are discussed in the final section of the paper.

KW - Front office

KW - management audit

KW - operational audit

UR - http://www.scopus.com/inward/record.url?scp=84970691209&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84970691209&partnerID=8YFLogxK

U2 - 10.1177/109634809001400227

DO - 10.1177/109634809001400227

M3 - Article

VL - 14

SP - 243

EP - 253

JO - Journal of Hospitality and Tourism Research

JF - Journal of Hospitality and Tourism Research

SN - 1096-3480

IS - 2

ER -