One purpose of this research is to identify and document patterns in the current practice of operational audits of hotel front office operations. A second objective is to develop a sample section of a “generic” operational audit checklist which reflects both the most salient features of current practice and normative suggestions for future, broadly based use. Ways to incorporate the generic audit checklist into a typical front office management course as well as into current hotel operations are discussed in the final section of the paper.
- Front office
- management audit
- operational audit
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management