Benchmarking marketing productivity using data envelopment analysis

Naveen Donthu, Edmund K. Hershberger, Talai Osmonbekov

Research output: Contribution to journalArticle

115 Scopus citations

Abstract

Benchmarking has not received much attention in marketing literature because of the lack of appropriate methodological tools to aid the benchmarking process. This paper tries to fill this gap in research and suggests a rigorous quantitative approach to benchmarking marketing productivity. Data envelopment analysis (DEA) is suggested to aid traditional benchmarking activities and to provide guidance to managers. DEA is useful in identifying the best performing units to be benchmarked against as well as in providing actionable measures for improvement of a company's marketing performance. An illustration is provided to demonstrate the strengths and weaknesses of DEA as a benchmarking tool. Implications for managers and directions for future research are discussed.

Original languageEnglish (US)
Pages (from-to)1474-1482
Number of pages9
JournalJournal of Business Research
Volume58
Issue number11 SPEC. ISS.
DOIs
StatePublished - Nov 2005
Externally publishedYes

Keywords

  • Benchmarking
  • Data envelopment analysis
  • Efficiency
  • Productivity

ASJC Scopus subject areas

  • Marketing

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