Abstract
The growth of Web 2.0 has produced enormous amounts of user-generated content that contains important information about individuals' attitudes, perceptions, and opinions toward products, social events, and political issues. The volume of such content is increasing exponentially, making its search, analysis, and use more difficult and thus favoring advanced tools that aid in information search and processing. We propose an integrated framework that offers an infrastructure necessary for accessing, integrating, and analyzing multilingual user-generated content from different social media sites. Building on this framework, we develop the Dark Web Forum Portal (DWFP) that supports the gathering and analyses of social media content concerning security. Our evaluation results show that users supported by DWFP complete tasks better and faster than those using the benchmark forum. Participants consider DWFP to be better in terms of system quality, usefulness, ease of use, satisfaction and intention to use.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 126-135 |
| Number of pages | 10 |
| Journal | Decision Support Systems |
| Volume | 61 |
| Issue number | 1 |
| DOIs | |
| State | Published - 2014 |
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Keywords
- Social media
- User evaluation
- Web portal
ASJC Scopus subject areas
- Management Information Systems
- Information Systems
- Information Systems and Management
- Arts and Humanities (miscellaneous)
- Developmental and Educational Psychology
Cite this
An integrated framework for analyzing multilingual content in Web 2.0 social media. / Dang, Yan; Zhang, Yulei; Hu, Paul Jen Hwa; Brown, Susan A.; Ku, Yungchang; Wang, Jau Hwang; Chen, Hsinchun.
In: Decision Support Systems, Vol. 61, No. 1, 2014, p. 126-135.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - An integrated framework for analyzing multilingual content in Web 2.0 social media
AU - Dang, Yan
AU - Zhang, Yulei
AU - Hu, Paul Jen Hwa
AU - Brown, Susan A.
AU - Ku, Yungchang
AU - Wang, Jau Hwang
AU - Chen, Hsinchun
PY - 2014
Y1 - 2014
N2 - The growth of Web 2.0 has produced enormous amounts of user-generated content that contains important information about individuals' attitudes, perceptions, and opinions toward products, social events, and political issues. The volume of such content is increasing exponentially, making its search, analysis, and use more difficult and thus favoring advanced tools that aid in information search and processing. We propose an integrated framework that offers an infrastructure necessary for accessing, integrating, and analyzing multilingual user-generated content from different social media sites. Building on this framework, we develop the Dark Web Forum Portal (DWFP) that supports the gathering and analyses of social media content concerning security. Our evaluation results show that users supported by DWFP complete tasks better and faster than those using the benchmark forum. Participants consider DWFP to be better in terms of system quality, usefulness, ease of use, satisfaction and intention to use.
AB - The growth of Web 2.0 has produced enormous amounts of user-generated content that contains important information about individuals' attitudes, perceptions, and opinions toward products, social events, and political issues. The volume of such content is increasing exponentially, making its search, analysis, and use more difficult and thus favoring advanced tools that aid in information search and processing. We propose an integrated framework that offers an infrastructure necessary for accessing, integrating, and analyzing multilingual user-generated content from different social media sites. Building on this framework, we develop the Dark Web Forum Portal (DWFP) that supports the gathering and analyses of social media content concerning security. Our evaluation results show that users supported by DWFP complete tasks better and faster than those using the benchmark forum. Participants consider DWFP to be better in terms of system quality, usefulness, ease of use, satisfaction and intention to use.
KW - Social media
KW - User evaluation
KW - Web portal
UR - http://www.scopus.com/inward/record.url?scp=84897917775&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84897917775&partnerID=8YFLogxK
U2 - 10.1016/j.dss.2014.02.004
DO - 10.1016/j.dss.2014.02.004
M3 - Article
VL - 61
SP - 126
EP - 135
JO - Decision Support Systems
JF - Decision Support Systems
SN - 0167-9236
IS - 1
ER -