TY - JOUR
T1 - An integrated framework for analyzing multilingual content in Web 2.0 social media
AU - Dang, Yan
AU - Zhang, Yulei
AU - Hu, Paul Jen Hwa
AU - Brown, Susan A.
AU - Ku, Yungchang
AU - Wang, Jau Hwang
AU - Chen, Hsinchun
N1 - Funding Information:
This work is partially supported by the NSF Computer and Network Systems (CNS) Program, ( CNS-0709338 ), September 2007 3–August 2010 and HDTRA1-09-1-0058, July 2009–July 2012. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the National Science Foundation or DOD.
PY - 2014/5
Y1 - 2014/5
N2 - The growth of Web 2.0 has produced enormous amounts of user-generated content that contains important information about individuals' attitudes, perceptions, and opinions toward products, social events, and political issues. The volume of such content is increasing exponentially, making its search, analysis, and use more difficult and thus favoring advanced tools that aid in information search and processing. We propose an integrated framework that offers an infrastructure necessary for accessing, integrating, and analyzing multilingual user-generated content from different social media sites. Building on this framework, we develop the Dark Web Forum Portal (DWFP) that supports the gathering and analyses of social media content concerning security. Our evaluation results show that users supported by DWFP complete tasks better and faster than those using the benchmark forum. Participants consider DWFP to be better in terms of system quality, usefulness, ease of use, satisfaction and intention to use.
AB - The growth of Web 2.0 has produced enormous amounts of user-generated content that contains important information about individuals' attitudes, perceptions, and opinions toward products, social events, and political issues. The volume of such content is increasing exponentially, making its search, analysis, and use more difficult and thus favoring advanced tools that aid in information search and processing. We propose an integrated framework that offers an infrastructure necessary for accessing, integrating, and analyzing multilingual user-generated content from different social media sites. Building on this framework, we develop the Dark Web Forum Portal (DWFP) that supports the gathering and analyses of social media content concerning security. Our evaluation results show that users supported by DWFP complete tasks better and faster than those using the benchmark forum. Participants consider DWFP to be better in terms of system quality, usefulness, ease of use, satisfaction and intention to use.
KW - Social media
KW - User evaluation
KW - Web portal
UR - http://www.scopus.com/inward/record.url?scp=84897917775&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84897917775&partnerID=8YFLogxK
U2 - 10.1016/j.dss.2014.02.004
DO - 10.1016/j.dss.2014.02.004
M3 - Article
AN - SCOPUS:84897917775
VL - 61
SP - 126
EP - 135
JO - Decision Support Systems
JF - Decision Support Systems
SN - 0167-9236
IS - 1
ER -