A knowledge management success model

Theoretical development and empirical validation

Uday R. Kulkarni, Suryanarayanan Ravindran, Ronald Freeze

Research output: Contribution to journalArticle

403 Citations (Scopus)

Abstract

We examine a knowledge management (KM) success model that incorporates the quality of available knowledge and KM systems built to share and reuse knowledge such as determinants of users' perception of usefulness and user satisfaction with an organization's KM practices. Perceived usefulness and user satisfaction, in turn, affect knowledge use, which in our model is a measure of how well knowledge sharing and reuse activities are internalized by an organization. Our model includes organizational support structure as a contributing factor to the success of KM system implementation. Data collected from 150 knowledge workers from a variety of organizations confirmed 10 of 13 hypothesized relationships. Notably, the organizational support factors of leadership commitment, supervisor and coworker support, as well as incentives, directly or indirectly supported shared knowledge quality and knowledge use. In line with the proposed model, the study lends support to the argument that, in addition to KM systems quality, firms must pay careful attention to championing and goal setting as well as designing adequate reward systems for the ultimate success of these efforts. This is one of the first studies that encompasses both the supply (knowledge contribution) and demand (knowledge reuse) sides of KM in the same model. It provides more than anecdotal evidence of factors that determine successful KM system implementations. Unlike earlier studies that only deal with knowledge-sharing incentives or quality of shared knowledge, we present and empirically validate an integrated model that includes knowledge sharing and knowledge quality and their links to the desired outcome - namely, knowledge reuse.

Original languageEnglish (US)
Pages (from-to)309-347
Number of pages39
JournalJournal of Management Information Systems
Volume23
Issue number3
DOIs
StatePublished - Dec 2006
Externally publishedYes

Fingerprint

Knowledge management
knowledge management
incentive
knowledge
organizational model
co-worker
Supervisory personnel
reward
Knowledge management systems
Knowledge reuse
commitment
leadership
determinants
supply
firm
worker
organization
Factors
Knowledge sharing
demand

Keywords

  • Information systems success
  • Knowledge management
  • Knowledge management success
  • Knowledge management systems
  • Knowledge quality
  • Knowledge reuse
  • Knowledge sharing
  • System quality
  • User satisfaction

ASJC Scopus subject areas

  • Information Systems
  • Management Information Systems
  • Library and Information Sciences
  • Management of Technology and Innovation
  • Strategy and Management

Cite this

A knowledge management success model : Theoretical development and empirical validation. / Kulkarni, Uday R.; Ravindran, Suryanarayanan; Freeze, Ronald.

In: Journal of Management Information Systems, Vol. 23, No. 3, 12.2006, p. 309-347.

Research output: Contribution to journalArticle

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